While the traditional philosophy to furniture shopping required a visit to brick and mortar furniture stores to test the furniture’s comfort factor and quality, today’s best online furniture stores offer convenience, competitive prices and quality.

When ordering from an online furniture store, do a little research first. Some things to consider before ordering include:

  • Customer reviews
  • Refund and shipment damage policy
  • Online chat or customer service phone number for any questions or doubts
  • Shipping costs
  • Detailed product information and images that clearly show what you’re buying

Try Before You Buy

On larger items, such as sofas or wood furniture, many stores offer loaner samples or the option to purchase swatches to review for color and texture before ordering the item. Take advantage of this service; a smartphone screen can’t accurately depict colors as well as an actual fabric or wood swatch.

Online Furniture Store Shipping Prices

Shipping fees vary, especially depending on your location. Most online furniture stores will mention “within the continental U.S.,” meaning that Alaska and Hawaii have different (higher) delivery fees. If you’re in a rural area, delivery pricing may also vary. Common delivery terms include:

White-glove service. Movers bring the item inside, unwrap it at your location of choice and dispose of the packaging debris. Delivery services do not move existing furniture. Some may charge an additional fee for second-floor delivery.

Threshold delivery. Typically less expensive than white-glove service, this means that the driver will leave the packed furniture items at your front door’s threshold.

Return Policies Demystified

When ordering online, a general rule of thumb for returns and exchanges is to save your receipt and all packaging, and contact the company right away if you discover damages or change your mind about the item(s).

Most companies expect you to pay for your own return shipping and do not refund shipping fees. When returning items for refund or exchange, some online furniture stores will send you a return label. For the stores that don’t offer return labels, mail your items back using certified shipping or tracking as proof that the items made it back to the retailer and you are due a refund.

When Shipping Damages Happen

Always check an online furniture store’s details before delivery day to be aware of any policies that cover you if the delivery goes awry. Most delivery companies will not wait while you unpack an item to make sure it has arrived safely. A helpful step in protecting you is to inspect shipping packaging and write on the delivery slip a description of any dents, tears or damage to the exterior packaging before you sign.

Once you unpack the item, contact the company right away if there’s a problem. Save all packaging, including bubble wrap and styrofoam — delivery companies may send a shipping representative to determine how the item was damaged and will want to see how the damaged item was packed.

30 Best Online Furniture Stores

We’ve put together a Freshome guide of the 30 best online furniture stores. Our criteria in selecting the top online furniture stores included item quality, customer experience, shipping prices and refund policy. Things change, so remember to always double-check an online store’s fine print when it comes to return policies and shipping fees.

2Modern

2modern.com

California based, eco-friendly and always on the hunt for product made in the USA. 2Modern is an authorized dealer for iconic brands including Knoll, Louis Poulsen and Artemide, but it also features emerging companies and designers. Free sample swatches available for select pieces.

Shipping Fees: Free shipping on most items over $50
Return Policy: Good; 30-day period

 

ABC Carpet and Home

abccarpet.com

A New York-based retailer offering a huge variety of items, from accessories and textiles to furniture. The furnishings are pricey but may be worth it if you’re looking to splurge on a unique statement piece.

Shipping Fees: Does not specify online, although national furniture delivery starts at $250
Return Policy: Fair; 48-hour to 7-day period

AllModern

allmodern.com

AllModern offers a comprehensive collection of contemporary and modern furnishings ranging from retro to rustic. Launched in 2006 as a modern curated division of Wayfair, many items ship as quickly as 24 hours. It offers one of the easiest options for shipping to Canada, calculating duty, tax and shipping at checkout.

Shipping Fees: $6.99 under $49, free over $49; some items may require an additional fee, which is detailed in the checkout process
Return Policy: Good; 30-day period. Clearance items not returnable.

Amazon

amazon.com

If you can’t find it on Amazon, you won’t find it. With countless retailers selling their offerings on Amazon, there’s something for every budget. Amazon customer reviews are often helpful in making a purchasing decision.

Shipping Fees: Vary according to items and vendor
Return Policy: Varies according to items vendor

Apt 2B

apt2b.com

A newcomer in the modern-home-furnishings world, Los Angeles-based Apt 2B offers affordable furniture for every room. The company’s useful room packages offer eight pieces of furniture to furnish your living room and dining area effortlessly in three price levels ranging from $1,688 to $2,888.

Shipping Fees: Free
Return Policy: Excellent; send it back or refuse it if you’re unhappy. The company will work with you on a refund. Apt 2B aims to make the return process as simple as possible.

 

 

 

 

Ballard Designs

ballarddesigns.com

This site is a popular resource for interior designers, especially in more traditional styles, but a search will uncover some modern gems. Many items are customizable. Sample swatches are available for fabrics, wood and even area rugs. The apartment furniture category displays items that are scaled for smaller spaces.

Shipping Fees: $5.95 to 10 percent of price; oversized items have an additional fee noted in the item description
Return Policy: Very good; 90-day period. Specially upholstered items have a 10-day period, but Ballard Designs will pay the return freight.

Bludot

bludot.com

Bludot, based in Minneapolis, offers modern designs that often come in a variety of bold color options. The website functionality allows you to see certain furniture pieces in the different colors available by clicking on the color box.

Shipping Fees: 5 percent of purchase total plus $99 or $129 for in-room placement and assembly
Return Policy: Very good; no limitations set. Bludot will work with you on a refund. 20 percent restocking fee on items that are returned without original packaging.

Canvas Home

canvashomestore.com

If you’re going for a modern, organic vibe, Canvas Home is where to get your accessories and furniture. While the accessories are competitively priced, the bigger furniture pieces are midrange to expensive.

Shipping Fees: Vary according to items; select items over $150 qualify for free shipping
Return Policy: Good; 30-day period

CB2

cb2.com

Crate and Barrel’s little brother is a great resource for inexpensive, colorful accents and small-space living. The retailer is starting to implement videos on its site, offering a fresh way to see furniture items. Upholstery pieces can be viewed in the variety of colors they come in by clicking on the colors.

Shipping Fees: From $4.95 to 10 percent of the order total. In-home delivery is $59-$159 for unlimited pieces. A flat rate of $299 for unlimited furniture items is charged on select ZIP codes that fall outside of CB2’s standard in-home delivery zones.
Return Policy: Excellent; returns accepted within 90 days with receipt, except for special-order items

The Container Store

containerstore.com

Specializing in home organization, The Container Store may not offer a full selection of furniture, but its shelves and storage solutions are a functional option for any space.

Shipping Fees: Free shipping on $75 or more
Return Policy: Excellent; 120 days in-store or by mail

 

Cost Plus World Market

worldmarket.com

If you’re on a budget, Cost Plus offers a good, colorful variety of furniture and home accents. It’s not just a destination for exotic pillows and interesting international foods; its modern-furnishings mix is growing.

Shipping Fees: $4.95 to 10 percent of order
Return Policy: Very good; 60-day period

Crate and Barrel

crateandbarrel.com

A pioneer in the online furniture world and a trusted company with a good reputation for affordable, modern furniture. The website is among the most helpful, with buying guides, plenty of quality images and the opportunity to see a furniture piece change color, according to the swatch you click on. Sample swatches are available for purchase.

Crate and Barrel’s upholstery quality is excellent. If a full furniture upgrade isn’t in the cards yet, it offers a wide, colorful selection of accent pieces that can give your space a facelift until you’re ready for the big investment pieces.

Shipping Fees: $4.95 to 10 percent of the order total. In-home delivery $59-$159 for unlimited pieces. A flat rate of $299 for unlimited furniture items is charged on select ZIP codes that fall outside of their standard in-home delivery zones.
Return Policy: Very good; returns accepted within 90 days with receipt, except for special-order items

Design Public

designpublic.com

Design Public calls itself the source of “everything cool for the home,” offering a wide variety of modern furniture brands. It is commitment to offering its customers a great shopping experience.

Shipping Fees: Free shipping over $50 unless noted
Return Policy: Good; 30-day period

Design Within Reach

dwr.com

Home to high-end, iconic pieces. Founded in 1998 during a time when buying the top furniture design required a trip to Europe or a trade contact, the company brought the icons to the retail world for all, hence the name Design Within Reach. Its helpful website has plenty of detailed images, options and dimensions. A 3D room planner is also available online, while swatches can be ordered for preview.

Shipping Fees: $9 to 8 percent standard delivery within the continental U.S., capping at $1,000
Return Policy: Fair; 30 days, but a 10 percent restocking fee is charged on items not including accessories, bedding and towels

Dwell

store.dwell.com

An extension of Dwell Magazine, the online store offers mid-century-modern pieces at their best. Items are pricey but of great quality. It offers a concierge service to help you with the design process or choosing a perfect gift.

Shipping Fees: Accessories over $50 get free shipping within the continental U.S. Furniture deliveries cost $200 for threshold and $325 for white-glove service.
Return Policy: Fair; 30-day period for accessories. Furniture return policies are not specified and are dealt with on a case-by-case basis.

EQ3

eq3.com

EQ3 is based in Winnipeg, Canada, where it manufactures many of its pieces. The retailer has store locations and easy shipping in both the U.S. and Canada, making it a good online source for modern furniture.

Shipping Fees: Vary according to item
Return Policy: Good; 30-day period; Herman Miller items final sale

Gilt

gilt.com

Shoppers are required to sign up for a free email membership, but it’s worth it, thanks to the exclusive flash sales and discounts the site offers. Gilt sells luxury brands at up to 70 percent off retail. Its home collections are perfect for the fashionista looking for Missoni or Valentino designer furnishings.

Shipping Fees: Varied and specified on product page
Return Policy: Good; 21-day period; some items marked as final sale not returnable

H&M Home

hm.com/us/department/HOME

If you’re a fan of H&M’s cheap and chic fashion fixes, you’ll be most impressed with its home collections. Focused mainly on accents and accessories, the company’s venture into the home world started a couple of years ago. The home accents are slowly arriving at stores but can be ordered online in the meantime.

Shipping Fees: Flat-rate shipping of $5.95
Return Policy: Good; 30-day period, although items purchased online cannot be returned at stores

Ikea

ikea.com

Not everything at ikea.com is available for home delivery yet, but the website made our list for a few reasons. The number of items available to ship is growing; you can choose to see “buy online” items only; and you can research and check stock at your local store online before driving there. Other useful options include the ability to make shopping lists and the digital catalog that shows how best to use the products, especially in space-challenged rooms.

Shipping Fees: Price calculated at checkout
Return Policy: Very good; 90-day period. Items can be returned to a store or shipped back, or you can call for pickup on larger pieces.

Inmod

inmod.com

Established in 2003 in Chicago, Inmod, formerly Chiasso, specializes in modern classics. It’s committed to providing an ever-increasing selection of earth-friendly furniture. Inmod offers a great selection of modern nursery furniture.

Shipping Fees: Free
Return Policy: Very good; no return period specified, no restocking fees

Jonathan Adler

jonathanadler.com

If you need a little happy chic in your life, Jonathan Adler is the place. The website offers moderate to expensive vintage and retro accents and furniture that will bring a smile to your face. If you have an aversion to color, this online shop is not for you. Swatches are available and the images are detailed, featuring product shots as well as lifestyle pictures offering a look at how the item looks in a room.

Shipping Fees: Free shipping on accent orders over $150; flat fee of $79-$199 for furniture
Return Policy: Fair; many items aside from vases and smaller decor are not returnable

Muji

muji.com

Muji.com is the place for fun, quirky, Tokyo-style small-space living furnishings and accessories.

Shipping Fees: $5.95-$25.95
Return Policy: Good; 30-day period

One Kings Lane

onekingslane.com

One Kings Lane started as a flash-sale business but now offers a larger variety of items, making our list of best online furniture stores. Items are moderate to expensive but have a designer look and feel.

Shipping Fees: $6.95 to 7 percent of order total
Return Policy: Good; most items can be returned within a 14-day period. Check each item’s return availability on the product description page.

Overstock

overstock.com

Overstock offers a massive collection of furniture. Many pieces are priced competitively or for clearance.

Shipping Fees: Free shipping over $49
Return Policy: Good; 30-day period

Restoration Hardware

restorationhardware.com

High-end, quality furniture with European styling in rich earth tones. Restoration Hardware is a great resource for adding the rustic or organic-modern look to your contemporary decor.

Shipping Fees: $4.95-$50 for smaller furniture items, $199-$499 flat rate on large pieces
Return Policy: Good; 30-day period. Special-order and clearance items not returnable.

Room & Board

roomandboard.com

Mid-priced, high-quality modern home furnishings. The emphasis at Room & Board is on American craftsmanship, which means the majority of products offered is handmade by U.S. artisans and crafters using American materials and hardwoods such as walnut, cherry and maple.

Shipping Fees: Free shipping (unlimited items) for small accessories; full-service delivery (unlimited items) for $89-$129 depending on location
Return Policy: Very good; return period not specified, free return delivery. Special-order items incur a 30 percent restocking fee.

Wayfair

wayfair.com

A large variety of furnishings along the lines of Amazon or Overstock, specializing in affordable furniture. The retailer’s goal is to offer a wide variety of brands big and small, delivered quickly.

Shipping Fees: Free shipping on orders over $49; large items may have additional fees, noted in shopping cart
Return Policy: Good; 30-day period

West Elm

westelm.com

West Elm is Pottery Barn’s venture to offer hip, home furnishings for the urban dweller. Established in Brooklyn in 2002, West Elm has a great variety of affordable, colorful and modern furniture and accessories. It collaborates with a growing number of artisans worldwide to offer quality, handmade products.

Shipping Fees: $4.95 to 10 percent of order
Return Policy: Good; 30 days. Special-order and clearance items not returnable.

Y Living

yliving.com

Y Living carries a well-curated collection of modern furniture from top global design talents. Its prices and collections vary from midrange to high end. Y Living makes it on our best online furniture stores list as a resource for the latest items creating buzz in the design world. If a $5,000 bed is out of your budget, Y Living at least sets the bar of items to add to your wish list.

Shipping Fees: Free shipping on most items
Return Policy: Good; 30-day period

Zara Home

zarahome.com

Contemporary can sometimes be devoid of a warm, personal touch. Zara Home is a great resource for occasional furniture, textiles and accents that add texture and sophistication to a contemporary room.

Shipping Fees: Free shipping
Return Policy: Excellent; free returns