The customer service however left much to be desired. I paid some 200+ to have it delivered. I lived on the 2nd floor of a building downtown. The door was delivered while I was away on business. I found it in a crate in the lobby of my building. I’d asked them to contact my building manager specifically, to have him let them in to my apt. and leave it there. When I contacted them, they said the delivery person that worked for the company with whom they’d contracted, had only one man there to deliver this 300 pound package..so they simply left it. I had to have my two brothers do what I’d paid 200 dollars to do. Upon complaint to Hide A Door, I was told that I’d receive at LEAST a partial refund. I called and called and called and got the run around. There are TONS of companies that sell these doors, do not buy from them. Co-owner Krystal Strong is not reputable.